TECHNICAL SUPPORT BASED IN FRANCE
As part of the maintenance contract, you benefit from access to our unlimited telephone support center.
Composed of highly experienced technicians, its missions are:
- Assist users in their day-to-day management of their production tracking software.
- Help administrators edit the setting rules.
- Solve any technical problems.
- Ensure functional and technical updates of software and hardware.
As part of our quality approach, we put in place personalized follow-up of each call received.
- Sending a written report after each call.
- 2000 calls per year.
- Average time between the initial call and the resolution of the question less than 5H.