Hotline Assistance


TECHNICAL SUPPORT BASED IN FRANCE

As part of the maintenance contract, you benefit from access to our unlimited telephone support center.

Composed of highly experienced technicians, its missions are:

  • Assist users in their day-to-day management of their production tracking software.
  • Help administrators edit the setting rules.
  • Solve any technical problems.
  • Ensure functional and technical updates of software and hardware.

As part of our quality approach, we put in place personalized follow-up of each call received.

  • Sending a written report after each call.
  • 2000 calls per year.
  • Average time between the initial call and the resolution of the question less than 5H.