Hotline Assistance


As part of the maintenance contract, you benefit from access to our unlimited telephone support center.

Composed of highly experienced technicians, its missions are:

  • Assist users in their day-to-day management of their production tracking software.
  • Help administrators edit the setting rules.
  • Solve any technical problems.
  • Ensure functional and technical updates of software and hardware.

As part of our quality approach, we put in place personalized follow-up of each call received.

  • Sending a written report after each call.
  • 2000 calls per year.
  • Average time between the initial call and the resolution of the question less than 5H.